http://domainnamesales.com/sevenmile/2007-11/social-network-buzzwork-to-move-yahoogoogle-stock/ Frank Schilling's Official Blog Mon, 29 Nov 2010 16:54:06 +0000 hourly 1 http://wordpress.org/?v=3.2.1 http://domainnamesales.com/sevenmile/2007-11/social-network-buzzwork-to-move-yahoogoogle-stock/comment-page-1/#comment-4932 GregoryZ Fri, 16 Nov 2007 03:54:42 +0000 http://www.sevenmile.com/2007-11/social-network-buzzwork-to-move-yahoogoogle-stock/#comment-4932 E-mail is king as far as serious legal uses go in the same way as you still have to sign actual papers to get a home mortgage. But, there's a heck of a lot of service related messaging that could migrate to chat or SMS now using email. Things like stock price alerts, transaction confirmations, account status questions, etc. Even news headlines from RSS. Companies with large call centers are also diligently working to figure out how to move customers from phone calls to using chat. There's plenty of communications that customers could engage in that don't necessarily require the security or the need to "check" email that online chat could support. E-mail is king as far as serious legal uses go in the same way as you still have to sign actual papers to get a home mortgage. But, there’s a heck of a lot of service related messaging that could migrate to chat or SMS now using email. Things like stock price alerts, transaction confirmations, account status questions, etc. Even news headlines from RSS. Companies with large call centers are also diligently working to figure out how to move customers from phone calls to using chat. There’s plenty of communications that customers could engage in that don’t necessarily require the security or the need to “check” email that online chat could support.

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